Jay Cross
Jay Cross

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First post via email
Tuesday, July 06, 2004
This post is being send via email. It's chock full of HTML. I figure
that if this gets through, just about anything can make it. Looking at
SRI-Business Consulting's Learning on Demand pages today, I
came upon this interesting table of Best
Practices in eLearning
, dated May 2004.



BEST PRACTICES SUMMARY

Learning
Strategy
Organization
and Process
Learning
Content
Learning
Infrastructure
  • Use
    eLearning to address the learning challenges of a distributed
    workforce.

  • Use eLearning and related techniques to
    create learning programs for customers and
    resellers.

  • Use eLearning to improve synergies between
    internal and external participants in complex business processes and
    projects.

  • Provide eLearning to the sales department
    for fast, measurable, business impact.

  • Fulfill
    compliance-training requirements cheaply and efficiently using
    eLearning.

  • Use eLearning to provide on-demand learning
    for call-center operatives.

  • Use eLearning to improve
    time to return on investment during new corporate cost-cutting
    initiatives.

  • Tie learning to
    performance.

  • Assess learning outsourcing options.

  • Create a centralized learning and
    development team.

  • Source content both centrally and
    locally.

  • Create standards and benchmarks for eLearning
    content.

  • Share internal and external best practices
    with all teams active in developing, commissioning, or implementing
    learning.

  • Negotiate risk-sharing deals for
    off-the-shelf content libraries.

  • Represent learning
    early during new strategic initiatives.

  • Gain support
    from senior management.

  • Find ways to win over middle
    and line managers.

  • Foster a good partnership between
    the training department and information
    technology.

  • Create meaningful learning
    objectives.

  • Invest in change management and ongoing
    user support during a move from classroom learning to blended
    learning.

  • Create incentives for informal learning and
    knowledge sharing.
  • Develop a mix of
    off-the-shelf content and custom content to match the business
    situation.

  • Create integrated learning programs
    including online and classroom activities.

  • Supplement
    formal courses with informal learning
    activities.

  • Combine basic with just-in-time
    learning.

  • Take a learning-objects
    approach.

  • Design all content with reusability in
    mind.

  • Use easy-to-use development tools to create
    low-cost custom content in-house.

  • Create a "knowledge
    assembly line" of high-impact presentations by subject-matter
    experts.

  • Migrate from physical to virtual classrooms
    to extend reach and reduce cost.

  • Create
    content-selection practices that meet requirements for deployment
    speed.

  • Obtain mass-customized content from
    generic-content vendors.
  • Rationalize
    learning-infrastructure investments by taking a centralized
    approach.

  • Create a learning
    architecture.

  • Integrate learning-management systems
    (LMS) with other enterprise systems.

  • Consider LMS from
    enterprise-application vendors.

  • Develop infrastructure
    to enable greater multiuse of digital content for formal and informal
    learning activities.

  • Incorporate learning into
    employee portals.

  • Be careful of political and
    technical issues when scaling up a local LMS for the
    enterprise.

  • Consider custom LMS systems for low-cost
    tactical solutions.

  • Treat LMS systems for business
    partners like consumer Web sites.

  • Evaluate academic
    alternatives to commercial eLearning tools.
Source: SRI Consulting Business
Intelligence


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