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Workflow Learning in a Nutshell
Sunday, March 20, 2005
From MaxUse.

The Typical Approach: Learn First, Perform Later

The Learn First, Perform Later paradigm is plagued by long training times, performer confusion, frustration, mistakes and peer-to-peer interruptions due to requests for assistance—Performers can’t remember everything because real learning occurs on the job.

The Ideal Approach: Workflow Learning

Notice the clear advantages of workflow-driven learning—reduced learning time and overload, continuous on-the-job support, more accurate performance, and lower total cost of workforce support.

DISCLOSURE: MaxUse is a client of the Workflow Institute.


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