Jay Cross
Jay Cross

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Friday, September 16, 2005

Ironically, this popped up, taking the last 20 minutes of work with it, while I was reading a great Don Norman essay on how there should be no error messages.

This is analogous to hiring a plumber to fix your bathroom toilet. He comes to the house, says "It's not working," and leaves, as if his job is done.

Know what? I don't really think they're sorry for my inconvenience.


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